Voice technology proven in over 350 hospitals is now available to automate your hospital’s incoming phone traffic, resulting in improved customer service, patient throughput, and patient / physician satisfaction.
•
Improves customer service by eliminating hold time for callers
•
Ensures required information is collected for each call
•
Improves efficiency by allowing telemarketing staff to process calls when they are able
•
Improves patient throughput by eliminating bottlenecks in patient flow
VoiCentral Templates include:
Pre-Registration
Offer your patients automated pre-registration process using VoiCentral. To pre-register, patients simply dial a phone number and speak answers to prompts. Benefits include:
•
Easy access for patients through any telephone – patients only have to speak responses to prompts
•
Eliminates hold time for patients
•
Works well for elderly population that is able to use the telephone but not electronic methods
•
Prompts can be customized by hospital to ensure personal touch and required information is received
•
Great tool for delivering important information to incoming patients
•
Allows admissions staff to process pre-registration calls as they are able
Scheduling
Offer your patients and physicians a streamlined scheduling process using VoiCentral. In order to begin the scheduling process, physicians and patients simply call and speak answers to prompts. Benefits include:
•
Easy access for callers through any telephone – callers only have to speak responses to prompts
•
Prompts can be customized by hospital to ensure personal touch and required information is received
•
Great tool for delivering important information to both patients & physicians
•
Eliminates hold time for patients and physician staff
•
Allows hospital staff to process scheduling calls as they are able
Design your own Custom Template!
Use VoiCentral to design your own customizable template. VoiCentral can automate any incoming telephone for the purposes of gathering required information to be processed at a later time. Possibilities include:
•
IT help desk
•
Collecting clinical information from MD offices
•
Gathering updated payment information from patients
