Why VoiCentral?
Voice technology proven in over 350 hospitals is now available to automate your hospital's incoming phone traffic, resulting in improved customer service, patient throughput, and patient / physician satisfaction.
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Improves customer service by eliminating hold time for callers |
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Ensures required information is collected for each call |
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Improves efficiency by allowing telemarketing staff to process calls when they are able |
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Improves patient throughput by eliminating bottlenecks in patient flow |
VoiCentral Templates include:
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Pre-Registration |
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Offer your patients an automated pre-registration process using VoiCentral. To pre-register, patients simply dial a phone number and speak answers to prompts. Benefits include: |
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Easy access for patients through any telephone - patients only have to speak responses to prompts |
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Eliminates hold time for patients |
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Works well for elderly population that is able to use the telephone but not electronic methods |
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Prompts can be customized by hospital to ensure personal touch and required information is received |
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Great tool for delivering important information to incoming patients |
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Allows admissions staff to process pre-registration calls as they are able
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Scheduling |
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Offer your patients and physicians a streamlined scheduling process using VoiCentral. In order to begin the scheduling process, physicians and patients simply call and speak answers to prompts. Benefits include: |
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Easy access for callers through any telephone - callers only have to speak responses to prompts |
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Prompts can be customized by hospital to ensure a personal touch and that required information is received |
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Great tool for delivering important information to both patients and physicians |
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Eliminates hold time for patients and physician staff |
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Allows hospital staff to process scheduling calls as they are able
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Design your own Custom Template! |
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Use VoiCentral to design your own customizable template. VoiCentral can automate any incoming telephone call for the purposes of gathering required information to be processed at a later time. Possibilities include: |
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IT help desk |
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Collecting clinical information from MD offices |
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Gathering updated payment information from patients |
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And many more! |
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complete our online form or
contact us.
