Monitored Call

Monitored Call enables TRACE users to record any live outbound telephone call to any payer for any type of transaction. Monitored Call is perfectly suited for telephone calls concerning behavioral health, referral, workers' compensation, patient transfer, or Medicare/Medicaid issues.

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VoiCert Monitored Call

•	Records any outbound phone call
•	Works for any MCO
•	Bookmarks multiple patients on same call
•	Permanent call history indexed to Reference ID, such as Patient ID number, for easy retrieval in DCR Tracker

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