TRACE Call Management

TRACE VoiCert^® automates and captures phone calls to MCOs. Each call record is indexed to a Reference ID, such as Patient ID number. Call records are easily accessible enterprise-wide through DCR Tracker.

TRACE VoiCert records have been proven to improve staff productivity and significantly reduce denied claims. For specific results, visit the TRACE Case Study page.

VoiCert has three specific applications for automating and capturing phone calls. Each application has specific uses and benefits. For more information on each VoiCert feature, click the links below.

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