Benefits
TRACE offers many benefits. In general, TRACE streamlines managed healthcare communication processes for transactions such as precert, notification of admission or discharge, case management reviews, verification of benefits, and eligibility. Each transaction is archived for later retrieval through the TRACE DCR Tracker interface. Archived records can be searched and retrieved for use in revenue cycle management, collection, and denials management.
Specific benefits of each TRACE application are shown below:
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TRACE Automated Call (AC) |
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Automates inpatient and outpatient authorizations, precertifications, notifications, & case management reviews |
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Eliminates hold time with MCO call centers |
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Reduces time required to initiate authorizations by up to 90% |
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Requires only about 3 minutes per call |
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Available 24/7
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TRACE Monitored Call (MC) |
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Easily records any live outbound phone-based call |
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Permanent call history stored in TRACE server with records indexed to patient ID number |
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Works with any payer |
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Works for any transaction type |
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Available 24/7
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TRACE PC Call |
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Records any inbound or outbound live phone call using simple-to-use PC interface |
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Calls easily indexed to patient ID number |
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Append notes or comments to any voice recording |
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Creates permanent history, accessible through TRACE DCR Tracker |
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Provides indisputable proof of phone conversations for use in denials management
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TRACE Fax Management (FaxCert) |
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Permanent fax history stored in TRACE server with records indexed to patient ID number |
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Image of fax stored in TRACE server |
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Fax records easily accessible through TRACE DCR Tracker |
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Fax can be routed to multiple locations |
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Fax information and images are available enterprise wide as defined by hospital
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TRACE eManagement |
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Provides easy access to permanent transaction history |
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Transaction history can be searched using patient ID number or other ID number (customized), tracking number, or date range |
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Allows users to play back voice recordings using built in media player |
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Fax records and images can be easily viewed, printed, or routed as desired |
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Records can be easily shared with MCO during appeals process |
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Archived transaction history can be used to overturn denied claims |
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