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Technical Support
This page has been created to help us provide better support for our products. Below is a link to our remote support tool.
We can use this tool to remotely view and interact with your computer to assist with application problems.
Remote Support
In order for us to provide you with remote support, there are a few things you must do:
- Download and run our remote support tool using the link below
- Call our technical support line at 1.800.864.2378
and let us know that you need remote support
- Run our support tool on your computer and type in the User ID and Password provided to you by technical support personel
Launch our Remote Support Tool
To launch the application, click the link above and choose "Run" when prompted. If a security warning appears, click "Run" to allow.
System Requirements:
Windows 98se, 2000, XP, Vista
Microsoft Directx 9.0
Internet connection
DCR Tracker
If you are having trouble viewing images or listening to audio in DCR Tracker,
click the link below to check if you have the needed plugins installed.
DCR Tracker PDF & Windows Media Player check
Support Files
TRACE PC-Call (Formerly AV) support files
PC-Call (AV) USB Drivers
PC-Call Install Guide (PDF)
Enum Prep Utility(ZIP)
Enum Prep Utility(EXE)
VoiCert E-Gap SSL VPN ActiveX:
E-Gap Client Installer Zip (1.4MB)
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