Testimonials

"We view VoiCert® as a significant solution that brings together the managed care network, individual physicians, and payers through advanced technology, while dramatically increasing efficiency in the health care delivery system."

— William Breen, CEO

"It's a tremendous time-saving device. I'm better able to utilize my time as a patient caregiver as opposed to being on the phone all the time. VoiCert has made life so much easier and has reduced my stress."

— Janet Balash, RN

"I’ve been a nurse for over 20 years…This is one of the greatest time savers I’ve ever seen!"

— Cindy Dittrich, RN

"RNs are highly compensated and difficult to recruit. We’re getting the [authorization] job done with less resources so that we have more people for patient care. St. Francis has justified VoiCert on productivity enhancement alone."

— Edwin Bode, CFO

"VoiCert made the appeal quick & easy - we just dialed up the server & let the payer hear the contents of the call & got the denial overturned on the spot!!"

— Paula Pruett, Access Manager

"When folks are looking at the cost of this program, they need to compare the cost [of VoiCert] versus how much they’re losing on denials…you can save more than the cost [of VoiCert] in a very short period of time."

— Sandra Marshall, Regional Outcomes Leader

"It is comforting to me to know that I have proof [of authorization] at my fingertips any time I want to use it. With [one particular] insurance company, I only use VoiCert. I won't call them without using VoiCert."

— Barb Younkin, Precertification Nurse

"VoiCert has saved our staff time. What we were doing with 1.5 full-time employees before, we can do now with only one… VoiCert allows us to go to various insurance companies one way, quickly, and get the job done."

— Angie Wilson, Administrator

"[Our hospital] has seen a dramatic decrease in the percentage of denials at discharge…from 6% to 1.8%! VoiCert is a simple process that has proven to save money by both overturning and avoiding denials."

— Pamela Bassler, UM Manager

"With VoiCert all I have to do is dial up, load up, and hang up… and the insurance company calls me back!"

— Sylvia Austin, Office Manager

"VoiCert offers significant savings in staff time and resources in what has traditionally been a burdensome process. It's a great way to improve their lives. From our perspective, we have to take into account the amount of time the hospital and physician staffs are spending on the phone, on hold."

— William Breen, CEO

"There is absolutely no way that we could've appealed [the denied claim] if we had simply left a message on someone's voicemail… it would've been our word against theirs."

— Paula Pruett, Access Manager

"VoiCert actually improved [our] rapport with hospitals and physician offices…[With VoiCert] the whole authorization process is a lot more streamlined. It has worked very, very well."

— Nancy Dukes, RN with MCO

"[Before] Voicert I often had to research items that may have been left out [by the provider nurse.] Having the nurse prompted for the information I need and in the order I want is very helpful."

— Barbara Reed, MCO Intake Coordinator