Archived News & Events

Below are links to the archived news items for TRACE and The White Stone Group, Inc.
Click here for archived events.

Archived News

	December 10, 2008 OptiVox Presented at 20th Annual National Forum on Quality Improvement in Health Care OptiVox was presented as a quality improvement tool at the Institute for Healthcare Improvement’s Annual National Forum held in Nashville, Tenn.
	November 15, 2008 OptiVox Featured in Healthcare IT News The November issue of Healthcare IT News features an article about hospitals using technology to manage hand-off communication.
	August 4, 2008 Ingalls Memorial Hospital Implements OptiVox SaaS in Less Than 30 Days Ingalls Memorial Hospital in Harvey, IL, went live with OptiVox less than 30 days after purchasing the hand-off communication solution from	January 22, 2008 Tampa General Hospital Implements OptiVox to Enhance Communication between Caregivers, Improving Patient Safety The addition of a new hand-off solution at Tampa General Hospital will make shift changes and patient transfers smoother and more efficient.
	December 10, 2007 The White Stone Group, Inc. is a featured exhibitor at the Institute for Healthcare Improvement’s 19th Annual National Forum, held in Orlando Dec. 9-12. IHI’s national forum is a professional event designed for leaders and learners interested in improving the quality of healthcare.
	November 21, 2007 The University of New Mexico Hospitals is implementing the TRACE communication event management system by The White Stone Group, Inc. to improve efficiency across its revenue cycle. The University of New Mexico Hospitals is implementing the TRACE communication event management system by The White Stone Group, Inc.
	October 26, 2007 South Georgia Medical Center Implements TRACE to Optimize Reimbursement South Georgia Medical Center has purchased TRACE by The White Stone Group, Inc.
	September 19, 2007 Nurse Leaders Present Communication Technology at Nursing Management Congress At Nursing Management Congress2007, nurse leaders from Provena Saint Joseph Medical Center presented their success in using OptiVox® to improve communication processes between caregivers and with family members.
	August 3, 2007 TRACE Announces Upgrade to PixCert for Capture of Web-based Communications Technology facilitates documentation of Internet-based eligibility verification More insurance companies are now offering online eligibility verification and benefits information, allowing providers to access secure and accurate eligibility information through payer web sites.
	July 30, 2007 OptiVox Family Link Presented at Family-Centered Care Conference Technology Facilitates Delivery of Patient Updates by Phone OptiVox Family Link was recently presented by Provena Saint Joseph Medical Center as a technology that advances the hospital’s efforts toward patient- and family-centered care.
	July 2, 2007 Baptist Healthcare System Purchases TRACE to Enhance Revenue Cycle, Improve Productivity Baptist Healthcare System recently purchased the TRACE communication event management system by The White Stone Group, Inc.
	June 29, 2007 Columbus Regional Hospital Purchases TRACE Communication Event Management System Columbus Regional Hospital recently contracted with The White Stone Group, Inc.
	May 1, 2007 Large Arkansas Hospital Showcases TRACE Success in Hospital Access Management Journal One of Arkansas’ largest hospitals, the University of Arkansas for Medical Sciences (UAMS), is featured in the May issue of Hospital Access Management journal for its use of TRACE to produce a digital communication record of events surrounding each patient visit.
	April 20, 2007 Hand-off Communication Technology Featured in Book from Joint Commission Resources, Inc. Case Study Highlights Hospital’s Use of OptiVox® OptiVox® hand-off communication technology is featured in a book newly released by Joint Commission Resources (JCR).
	April 12, 2007 OptiVox® Introduces Hand-Off Monitoring Tool A new monitoring system is now available to help clinical leaders ensure compliance with the Joint Commission’s standards for hand-off communication.
	April 3, 2007 Health Management Technology Case Study Features Hospital’s Use of TRACE Technology The April issue of Health Management Technology magazine features an article on the impact of TRACE technology at Deaconess Hospital in Evansville, Ind.
	April 1, 2007 OptiVox® Featured in Health Data Management’s Nursing IT Innovation Award Provena Saint Joseph Medical Center is one of five hospitals designated by Health Data Management to receive an award for innovation in nursing information technology.
	March 20, 2007 Metro N.Y. Health System Implements TRACE Software to Maximize Revenue Cycle MediSys Health Network, Inc.
	February 20, 2007 Health First, Inc., Implements TRACE to Support System-wide Documentation of Routine Healthcare Communications Health First, Inc.
	January 4, 2007 Two Georgia Hospitals Add TRACE Software to Document and Manage Routine Healthcare Communication Two hospitals in Georgia have purchased the TRACE communication management system by The White Stone Group, Inc.
	January 2, 2007 TRACE Expands into Great Lakes Region with Hospitals in Michigan and Wisconsin Two hospitals in the Great Lakes region have added the TRACE system to their communication management toolkits.
	December 27, 2006 TRACE System Installed in Two West Coast Hospitals The TRACE communication management system has been installed in two California hospitals, bringing the number of West Coast hospitals using TRACE to eleven.
	December 11, 2006 Modern Healthcare Presents National Quality Award to Provena Health for Using OptiVox® to Improve Hand-off Communication Provena Saint Joseph Medical Center has been named the winner of Modern Healthcare’s Spirit of Excellence Award for Quality.
	November 18, 2006 OptiVox® Presented as Technology Innovation at Joint Commission’s 20th Annual National Conference OptiVox® hand-off communication software was recently presented before an audience of healthcare executives as a technology innovation used to create safer healthcare and improved outcomes at the Joint Commission’s 20th Annual National Conference on Quality and Patient Safety in Chicago, Ill.
	November 1, 2006 Kadlec Medical Center Joins Growing List of Hospitals in the Northwest Using TRACE to Manage Payer Communications Kadlec Medical Center in Richland, Wash.
	October 15, 2006 Provena Saint Joseph Medical Center Presents Hand-off Communication Project at Nursing Management Congress Nurse leaders from Provena Saint Joseph Medical Center in Joliet, Illinois, were recently selected to present at the 2006 Nursing Management Congress for their success in standardizing hand-off communication with OptiVox® Patient Reports.
	October 10, 2006 Georgia Health System Licenses TRACE Digital Tracking Technology A multi-hospital health system in Gainesville, Ga.
	September 6, 2006 Mercy Medical Center Celebrates 100,000th Call with TRACE VoiCert Call Management The scheduling and insurance verification/precertification department at Mercy Medical Center in Canton, OH, recently celebrated its 100,000th transaction using the VoiCert call management system by The White Stone Group.
	August 24, 2006 TRACE Customers Gather in Atlanta for Users Group Seminar More than fifty hospital representatives gathered at Children’s Healthcare of Atlanta on Thursday, Aug.
	July 24, 2006 Kentucky and Indiana Hospitals License TRACE Call Management System, powered by VoiCert Hospitals in Kentucky and Indiana have licensed VoiCert®, the call management component of the TRACE system designed by The White Stone Group to help healthcare providers reduce denials, increase staff efficiency, and expedite patient throughput.
	June 19, 2006 Three Hospitals are First to License New TRACE System to Enhance Revenue Cycle Performance Three hospitals will soon be the first in the country to use a new digital tracking system for management of documentation essential to capturing lost revenue.
	June 16, 2006 New TRACE System Reduces Denials through Accurate Documentation Healthcare providers will now be able to access documentation essential to capturing lost revenue through a new digital tracking system called TRACE, developed by The White Stone Group to “Track All Communication Events” in the healthcare setting.
	May 10, 2006 Erlanger Health System Featured in Healthcare Informatics for VoiCert Success Erlanger Health System, a five-campus, 818-acute care bed system in Chattanooga, Tenn.
	April 19, 2006 OptiVox® Patient Reports Announces New Online Management Tool, OptiVox® Web Administrator Healthcare providers can now increase their management capabilities through the new Web Administrator tool available to users of OptiVox® Patient Reports, a voice-based system that standardizes hand-off communication between caregivers at shift change and patient transfer.
	March 13, 2006 VoiCert® Call Management System Implemented with Client in Two States The White Stone Group has entered into an agreement with Mayo Clinic to implement a suite of software applications to manage documentation essential to help in capturing lost revenue.
	February 15, 2006 Three Health Systems Implement VoiCert Call Management System Three new health systems have joined more than 350 hospitals nationwide to implement a suite of software applications that improve the workflow and management of voice, fax, and electronic healthcare communication processes.
	January 20, 2006 Six New Installations Bring Number of VoiCert Licensed Systems in Operation to Over 330 Hospitals The number of hospitals using a suite of software applications that improve the workflow and management of voice, fax and electronic healthcare communication processes has risen to over 330 facilities across the country.
	January 2, 2006 Proven Voice Technology Now Available to Automate Incoming Hospital Telephone Traffic The White Stone Group (TWSG), innovators of software solutions that improve how healthcare communication events are processed, captured and managed, has introduced VoiCentral, a software tool that automates the hospital’s incoming phone traffic resulting in improved customer service, staff productivity, patient/physician satisfaction and expedited patient throughput.
	November 1, 2005 Four Hospitals in Three States Add to the Growing List of VoiCert Installations Four more hospitals across the country will soon begin using a digital tracking system to capture, archive, and retrieve permanent records of voice and fax communication events with managed care payers.
	October 15, 2005 OptiVox Family Link provides convenient way for families to stay in touch with medical staff during hospitalization. Through an automated system called OptiVox Family Link, The White Stone Group is making it more convenient for families to find out the status of hospitalized family members.
	October 3, 2005 Ten Hospitals in Four States Add to the Growing List of VoiCert Installations Ten more hospitals in four states will soon begin using a digital tracking system to capture, archive and retrieve permanent records of voice and fax communication events with managed care payers.
	September 1, 2005 The White Stone Group to speak at Association of Illinois Patient Access Management (aIPAM) fall conference The White Stone Group will speak at the fall conference held by the Association of Illinois Patient Access management (aIPAM) and HFMA First Illinois Chapter.
	August 10, 2005 11 Hospitals in Six States Add to Growing List of VoiCert Installations Eleven more hospitals across the country will soon begin using a digital tracking system to capture, archive and retrieve permanent records of voice and fax communication events with managed care payers.
	August 4, 2005 University Hospitals in Georgia and Kentucky Add to the Growing List of VoiCert Installations Two more university hospitals will begin using a digital tracking system to archive voice communications with payers.
	June 24, 2005 Atlantic Health System Installs VoiCert at Three New Jersey Hospitals Three New Jersey hospitals have begun using a digital tracking system to automate and archive voice communications with payers.
	June 1, 2005 Howard University Hospital Launches VoiCert Howard University Hospital, a 482-licensed bed facility in Washington, DC, has partnered with The White Stone Group, Inc, based in Knoxville, Tennessee, to implement VoiCert, a voice-based system that automates managed care transactions.
	May 25, 2005 Eisenhower Medical Center and City of Hope National Medical Center Launch VoiCert: California Hospitals are Second and Third in State to Sign on Since Market Opened Two California hospitals will begin using a digital tracking system to archive voice communications with payers, with the goal of reducing denied claims and staff time spent on hold with payer call centers.
	May 5, 2005 The White Stone Group Recognized As One Of Southeast’s Fastest-Growing Private Companies; Program Founded by Emory University and Innovations Publishing To Honor Exceptional Privately-Held Companies The White Stone Group has been selected to participate in the GBS Eagles program, the Southeast's premier forum for honoring exceptional private companies and discussing growth issues faced by these emerging companies.
	March 31, 2005 Piedmont Medical Center (Tenet) and Carolina Surgery Center Launch VoiCert Program to Reduced Denied Claims A South Carolina hospital and surgery center have launched a digital tracking system to archive voice communications with payers.
	February 1, 2005 Automated Telephonic Tool Reduces Pre-Cert Hassles (Hospital Access Management Newsletter) An authorization system recently implemented at the University Hospital of Arkansas in Little Rock is on track to streamline the pre-certification process and reduce payer denials, explains Holly Hiryak, RN, CHAM, director of hospital admissions.
	December 9, 2004 VoiCert Surpasses Key Milestone: 50 Million Covered Lives VoiCert, the voice-based system used by nearly 250 hospitals to simplify insurance authorization and precertification transactions with health plans and payers, has surpassed a major milestone in its rapid growth: 50 million covered lives.
	November 24, 2004 WellStar Chooses VoiCert to Manage Payer Authorizations at Five Atlanta-Area Hospitals WellStar Health System Hospitals in the Atlanta area will soon begin using VoiCert to track and document payer authorization transactions.
	October 20, 2004 The White Stone Group, Inc. is named by Inc. Magazine as one of America’s Fastest Growing Private Companies. Inc Magazine, the premier publication for small and medium-sized businesses, today released its 23rd annual Inc 500 ranking of the fastest-growing private companies in the country.
	August 26, 2004 Lodi Memorial Introduces California to VoiCert Lodi Memorial Hospital in Lodi, California has just signed on as the first licensee of the VoiCert system in the state.
	August 6, 2004 White Stone Adds Six New Hospitals in Five States Hospitals in Ohio, Florida, Missouri, New Jersey and Alabama are the newest providers to license use of the VoiCert system.
	July 15, 2004 Private Healthcare Systems to Accept VoiCert Calls Private Healthcare Systems (PHCS), the nation's leading healthcare cost management company, today announced that it will begin accepting VoiCert system calls in its Care Management call centers.
	June 28, 2004 Cleveland Clinic Health System Hospitals Choose VoiCert to Automate Managed Care Transactions One of the largest health systems in the Midwest has chosen a voice technology solution to save the organization time, money, and a few headaches.
	February 24, 2004 The White Stone Group, Inc. Adds Personnel to Cover New Sales Territories and MCO Relationships Growth in the number of hospitals under license with the company and increased interest among hospitals on the West Coast have led The White Stone Group to make a number of personnel additions and changes in preparation for future growth.
	October 23, 2002 Tenet Signs Deal with Tennessee Software Firm
	October 22, 2002 New System Gives Hospitals Speedier Insurance OKs
	October 2, 2002 Memorial Herman Healthcare Systems Picks VoiCert to Reduce Denied Claims, Improve Relationships With Payers
	October 1, 2002 Akron General Medical Center Launches VoiCert Program To Reduce Denied Claims
	January 1, 2002 Zimmerman & Associates' newsletter, Revenue Cycle Management, included an interview with one hospital that —because of VoiCert—was able to save time, reduce denials, and improve relations with their payers. Click the above link for more about Zimmerman & Associates'.

Archived Events

	June 21-22, 2010 HFMA ANI TRACE National Tradeshow - Las Vegas, NV
	June 10-11, 2010 AAHAM TX Annual State Institute & Vendor Exhibit Trace State Tradeshow - Austin, TX
	May 27, 2010 Idaho HealthCare Conference Trace State Tradeshow - Boise, ID
	May 26-28, 2010 HFMA FL Chapter Spring Meeting Trace State Tradeshow - Tampa, FL
	May 12-13, 2010 HFMA Region 1 Conference TRACE Regional Conference - Uncasville, CT
	April 8-11, 2010 ACMA NICM TRACE National Tradeshow - San Antonio, TX
	March 25, 2010 HFMA Hudson Valley Chapter Conference TRACE State Tradeshow - Tarrytown, NY
	March 1, 2010 HFMA Western NY Chapter Conference Trace State Tradeshow - Amherst, NY
	February 25-26, 2010 Joseph A. Levi Annual Institute TRACE State Tradeshow - East Elmhurst, NY
	February 25-26, 2010 WA-AK/AAHAM HFMA Trace State Tradeshow - Seattle, WA
	February 25, 2010 ACMA Southern CA Conference TRACE State Tradeshow - San Diego, CA
	February 16-19, 2010 HFMA Region 5 Dixie Institute TRACE Regional Tradeshow - Charleston, SC