The White Stone Group, Inc.
Experts in Healthcare Communication Management
Could you reconstruct the myriad of daily communications that surround each patient’s visit? The White Stone Group, Inc. is your partner in capturing and harnessing the many everyday communication events that prove so critical in patient safety and service as well as the hospital’s revenue cycle.

Nearly 400 hospitals nationwide have employed The White Stone Group’s software solutions to capture and archive managed care, administrative, and clinical communications – indexing each record by patient for easy access and retrieval. Proven results from this unique approach include improved revenue cycle processes, enhanced quality, and greater management capabilities.

The White Stone Group’s software products are easily installed with little change to your existing technical infrastructure. Remote installation and ongoing technical support are provided through a VPN connection. On-site user training, product upgrades, quality checks and extended customer support are all included to ensure your success. For more information, visit TWSG.com.

TRACE
Tracking All Communication Events

Struggling to document and manage routine communications? TRACE (“Tracking All Communication Events”) builds a Digital Communication Record of everyday communication events that are critical to increasing efficiency, streamlining workflow, and overturning denials.

TRACE enhances revenue cycle performance by capturing, indexing, and archiving routine communications for retrieval through a web-based tracking system. Phone, fax, and electronic records can be used as evidence to maintain accountability and ensure accurate reimbursement.

OptiVox
Standardizing Hand-off Communication

Need a solution to bridge the gap in hand-off communication? OptiVox facilitates compliance with the Joint Commission’s requirements for a standardized approach to hand-off communication.

Caregivers can use OptiVox to enter and receive hand-off reports at any time, through any telephone. A web-based component improves quality and patient safety by allowing clinical leaders to monitor the accuracy and consistency of hand-off reports enterprise-wide.