Trace Sponsors Patient Experience Panel at National Access Management Conference
Knoxville, Tenn., May 23, 2011
Trace will sponsor an industry-sponsor symposium at the National Association for Healthcare Access Managers annual conference, May 24 – 27 in San Antonio. Panelists will present five strategies to ensure effective patient communication by tracking exchanges related to scheduling, registration, point-of-service collections, patient follow-up and more. Attendees will hear how the hospitals are documenting communication with patients for quality assurance, risk management and revenue recovery.
Following are the learning objectives for the session:
1. Understand the importance of reviewing patient communications for clear and accurate messaging. 2. Increase cash collections by creating proper clinical and financial expectations for patients prior to arrival. 3. Support frontline staff with proof of appropriate communication to address patient complaints and disputes.
The panelists include: • Yvonne Chase, Mayo Clinic Arizona (Scottsdale, AZ) • Yvonne Focke, RN, BSN, MBA, St. Elizabeth Healthcare (Edgewood, KY) • Holly Hiryak, University of Arkansas for Medical Sciences (Little Rock, AR) • Kimberly Lebo-Brooks, Health First, Inc. (Rockledge, FL) • Tony Lovett, Cypress Fairbanks Medical Center (Houston, TX)
For more information, visit TraceCommunication.com/NAHAM.
About The White Stone Group
Trace captures and manages revenue cycle communication across the healthcare continuum. Tracking communication is essential for hospitals to achieve strong financial performance, full compliance, maximum productivity and a positive patient experience. Hospitals nationwide depend on Trace to enhance financial strength and operational performance by providing convenient access to critical communication. For more information, visit TraceCommunication.com.
Contact: Erin McCarty, 865-292-0524, erin.mccarty@twsg.com